Right of return

You as a consumer (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed) is entitled to a right of withdrawal with regard to items purchased in our online store in accordance with the following instructions:

cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. To exercise your right of revocation, you must notify us (Rudwolf GmbH, Leibnizstra├če 2 , 24568 Kaltenkirchen, Germany, Phone: +49 4191 919 50 60; Fax: +49 4191 919 50 65, E-Mail: info@rudwolf.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. In order to comply with the revocation period, it is sufficient that you send the notification about the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. Translated with www.DeepL.com/Translator (free version) For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract to ProChannel Fulfillment GmbH, Sterzinger Str. 4, 86165 Augsburg, Deutschland) to be returned or handed over. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

Notice of non-existence of the right of withdrawal

The right of withdrawal does not apply to distance selling contracts

– for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer

– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

– to deliver sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery

– for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their nature;

– zur Lieferung von Ton- oder Videoaufnahmen oder Computersoftware in einer versiegelten Packung, wenn die Versiegelung nach der Lieferung entfernt wurde;

– for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts

– for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market, over which the entrepreneur has no influence

General notes

1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

2) Please do not send the goods back to us freight collect.

3) For returns, proof of the tracking number must be sent by e-mail to info@rudwolf.de

4) Please note that the aforementioned clauses 1-3 are not prerequisites for the effective exercise of the right of withdrawal.

End of the withdrawal policy